Your Privacy Matters
Privacy Policy
Last updated: February 17, 2026
Introduction
ElevenFoldLabs ("we", "us", or "our") operates the BestMove mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our Service.
Information You Provide
- Conversation Data — Screenshots and text you upload for AI analysis
- Feedback — Additional context you provide when regenerating a response
- App Feedback — General feedback you submit about the Service
Information Collected Automatically
- Anonymous User ID — A random identifier generated on your device, not linked to your name, email, or any personal account
- Usage Data — Features used, analyses performed, and interaction patterns
- Device Information — Operating system platform (iOS or Android)
- Session Data — A random session identifier generated each time you open the app
Information We Do NOT Collect
Name or email
Phone number
Contacts or address book
Location or GPS
Payment information
Data from other apps
How We Use Your Information
- To provide, maintain, and improve our Service
- To generate AI-powered conversation analysis and suggestions
- To analyze usage patterns and improve response quality
- To detect, prevent, and address technical issues
- To develop and refine our analysis rules based on aggregated feedback
AI Processing & Your Data
Your conversations are processed, not stored permanently. We take your privacy seriously and handle your data with care.
- Your content is sent to AI processing services to generate responses
- Screenshots are temporarily stored for processing and automatically deleted within 24 hours
- Extracted conversation text and AI responses are retained for up to 90 days to improve analysis quality
- We do not sell your conversation data to third parties
- We do not use your data for advertising or marketing purposes
Data Sharing & Disclosure
We may share your information in the following situations:
- AI Service Providers — Your conversation text is sent to OpenAI (primary), Google Gemini (image text extraction and fallback), or xAI / Grok (fallback) for analysis. Please refer to their respective privacy policies.
- Infrastructure Providers — We use Amazon Web Services (AWS) for data storage and processing
- Legal Requirements — When required by law or to protect our rights
- Business Transfers — In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational security measures to protect your information.
- Encrypted data transmission using HTTPS/TLS
- Data stored on AWS with encryption at rest
- Temporary screenshot storage with automatic 24-hour deletion
- No account credentials or passwords stored (the Service does not require an account)
Data Retention
24h
Screenshots
90d
Text, Analytics & Feedback
You can request immediate deletion of your data at any time.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal data:
🔍
Access
View your data
🗑
Deletion
Erase your data
📦
Portability
Export your data
To exercise these rights, visit our data deletion page or contact us at privacy@getbestmove.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States where our servers and AI providers are located. By using our Service, you consent to the transfer of information to countries outside your country of residence.
Children's Privacy
Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.